Need Emergency Services? You Can Text 9-1-1

Users of all major wireless carriers can reach Sanford’s 9-1-1 Telecommunications Center via text message.

Called Text-to-9-1-1, the service allows users to initiate a text conversation with a 9-1-1 call taker. The first message should be brief and include both the location of the emergency and the type of help needed. The call taker will respond with additional questions.

“We are excited to offer residents another way to reach our 9-1-1 call center and get the help they need,” states Pat Garner, Communications Supervisor for the 9-1-1 Telecommunications Center. “A voice call is the most ideal way to reach 9-1-1, but sometimes that’s not feasible,” he explains.

Important: Anyone who needs to use Text-to-9-1-1 should make sure to use simple words, avoid abbreviations, and keep messages concise. Keep in mind that text location information is not equal to location technology, a text or data plan is required, and messages could take longer to receive.

For more information on the Text-to-9-1-1 program and how to send text messages to the 9-1-1 Telecommunications Center, visit our website or contact Pat Garner at 919-777-1042 or via email.